bk188 Privacy Policy

1. Who We Are

1.1 bk188 operates the online casino and sports betting platform accessible at bk188.io (the "Platform"). References to "bk188", "we", "us", or "our" in this Privacy Policy refer to the entity responsible for operating the bk188 Platform and for the processing of personal data collected through it.

1.2 bk188 is the data controller in respect of all personal data collected from players who register and use the Platform. As data controller, bk188 determines the purposes and means by which your personal data is processed.

1.3 bk188 operates as a safe and reliable platform and is committed to handling player data in a responsible, transparent, and secure manner. This Privacy Policy applies to all users of the bk188 Platform, including registered account holders, visitors browsing the website, and any individual who submits personal data through any bk188 channel.

1.4 This Privacy Policy should be read alongside the bk188 Terms & Conditions, which govern the overall contractual relationship between you and bk188.

2. Personal Data We Collect

2.1 Registration Data. When you create a bk188 account, we collect the personal information you provide during the registration process. This typically includes:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number (used for account verification and communications)
• Username and password (password stored in hashed form only — never in plain text)
• Preferred currency (Bangladeshi Taka, BDT)

2.2 Identity Verification (KYC) Data. To comply with our Know Your Customer (KYC) obligations and to prevent fraud and money laundering, bk188 may request additional identity documentation at various stages. KYC data may include:

• Government-issued photo identification (such as a Bangladesh National Identity Card or passport)
• Proof of current residential address (such as a recent utility bill or bank statement)
• Proof of ownership of the payment method used (such as a screenshot of a bKash or Nagad account registered in your name)
• A selfie or liveness check photograph in certain verification scenarios

2.3 Financial Data. bk188 collects information about financial transactions conducted through the Platform, including deposit amounts, withdrawal requests, transaction timestamps, and payment method identifiers (such as a bKash or Nagad mobile number). bk188 does not store full payment credentials — all payment processing is handled directly by the approved payment provider.

2.4 Gaming Activity Data. bk188 maintains records of your gaming activity on the Platform, including games played, bet amounts, game outcomes, session durations, and bonus usage. This data is used to operate the Platform, calculate player balances, investigate disputes, and detect unusual patterns that may indicate problem gambling or fraud.

2.5 Technical & Device Data. When you access the bk188 Platform, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type (desktop, mobile, tablet) and operating system
• Pages visited, time spent on pages, and navigation paths
• Session start and end timestamps
• Referral source (how you arrived at the bk188 website)

2.6 Communications Data. If you contact bk188 through our support channel, we will retain records of the communications exchanged, including the content of messages, the date and time of contact, and any supporting documentation you provide. This helps us resolve disputes, improve our service, and maintain a record of the assistance provided.

2.7 Responsible Gaming Data. If you use bk188's responsible gaming tools — such as requesting deposit limits, cooling-off periods, or self-exclusion — we record those requests and the parameters set. This data is used to enforce the limits you have requested and cannot be deleted during an active restriction period.

3. How We Collect Your Data

bk188 collects personal data through the following channels and mechanisms:

• Directly from you: during account registration, identity verification submissions, deposit and withdrawal requests, contact with our support team, and participation in promotions.
• Automatically: through server logs, cookies, and similar tracking technologies when you browse or use the bk188 Platform. See Section 7 for full details on cookies.
• From payment providers: bk188 receives transaction confirmation data from bKash, Nagad, Rocket, Upay, and partner banks when you make a deposit or request a withdrawal. We do not receive your full payment credentials from these providers.
• From identity verification partners: where bk188 uses a third-party KYC verification service to verify the authenticity of identity documents you submit, that service may return a verification result and associated metadata to bk188.
• From game providers: game studios including Pragmatic Play, Evolution Gaming, Microgaming, Spribe, NetEnt, and Ezugi may transmit game session data to bk188 to enable balance updates and game history records on your account.

4. How We Use Your Personal Data

bk188 uses the personal data we collect for the following specific purposes:

4.1 Marketing Communications. With your explicit consent, bk188 may send you promotional emails or SMS messages about new games, seasonal offers (such as BPL season bonuses or Eid promotions), and platform updates. You may withdraw your consent for marketing communications at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the processing of data for account management or legal compliance purposes.

5. Legal Basis for Processing

bk188 processes your personal data on the following legal grounds:

• Contract performance: processing your registration data, financial data, and gaming activity data is necessary to provide the bk188 service to you under the Terms & Conditions you agree to upon registration.
• Legal obligation: collecting and retaining KYC documentation, financial transaction records, and communications with players for defined retention periods is required in order to meet legal and regulatory obligations, including anti-money laundering (AML) requirements.
• Legitimate interests: collecting technical and device data for fraud prevention, platform security, and service improvement is carried out on the basis of bk188's legitimate interest in operating a safe, reliable, and commercially viable gaming platform, balanced against your privacy interests.
• Consent: sending you marketing communications by email or SMS is carried out only where you have provided explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6. Sharing Your Personal Data

6.1 bk188 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the limited circumstances set out below, and only to the extent necessary for the stated purpose.

6.2 Payment Processors. To process deposits and withdrawals, bk188 shares necessary transaction data with your chosen payment provider (such as bKash, Nagad, Rocket, or Upay). Each payment provider processes data in accordance with their own privacy policy and security standards.

6.3 Identity Verification Providers. Where bk188 uses a third-party identity verification or KYC service, your submitted documents and associated personal data will be shared with that provider for the purpose of verifying your identity. These providers are contractually required to process your data only for the purpose specified and not to use it for any other purpose.

6.4 Game Studios and Technology Partners. Game providers including Evolution Gaming, Pragmatic Play, Microgaming, Spribe, NetEnt, and Ezugi receive a player session token and account identifier to enable game sessions to be loaded and game results to be recorded. These providers do not receive your full personal profile, KYC documents, or payment details.

6.5 Legal and Regulatory Authorities. bk188 may be required to disclose personal data to law enforcement, government agencies, or other regulatory bodies where required to do so by applicable law, court order, or lawful request. In such cases, bk188 will disclose only the minimum data necessary to comply with the request.

6.6 Business Transfers. In the event that bk188's business or relevant assets are transferred to a third party as part of a merger, acquisition, or restructuring, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer through a prominent notice on the Platform prior to the completion of the transaction.

7. Cookies and Tracking Technologies

7.1 bk188 uses cookies and similar technologies (such as local storage and session tokens) on the Platform to deliver functionality, remember your preferences, maintain your session, and analyse usage patterns. A cookie is a small text file placed on your device by the bk188 website.

7.2 The following categories of cookies are used on the bk188 Platform:

• Essential cookies: these are required for the Platform to function correctly. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. You cannot opt out of essential cookies without disabling core Platform functionality.
• Functional cookies: these remember your language preferences, display settings, and last-viewed game categories to provide a more personalised experience. They are not strictly necessary but improve usability.
• Analytics cookies: bk188 uses anonymised analytics data to understand how players navigate the Platform, which pages are most visited, and where technical issues occur. This data is aggregated and does not identify individual players.
• Security cookies: these help bk188 detect and prevent bot activity, credential stuffing, and other automated attacks on player accounts.

7.3 You can manage or delete cookies through your browser settings. Note that disabling certain cookie categories may affect the functionality of the bk188 Platform, including your ability to remain logged in or access certain features.

8. Data Retention

8.1 bk188 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law.

8.2 The following general retention periods apply to the main categories of data held by bk188:

• Account registration data: retained for the duration of the active account relationship, and for a period of five (5) years after account closure.
• KYC and identity documents: retained for a minimum of five (5) years from the date of submission, in line with standard anti-money laundering record-keeping requirements.
• Financial transaction records: retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity records: retained for a period of three (3) years from the date of each gaming session.
• Support communications: retained for a period of three (3) years from the date of each interaction.
• Technical and device logs: retained for a period of twelve (12) months on a rolling basis.
• Marketing consent records: retained for the duration of the active marketing consent and for one (1) year following withdrawal of consent.

8.3 At the end of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be used to identify an individual.

9. Data Security

9.1 bk188 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser or device and the bk188 Platform
• AES-256 encryption for sensitive data stored in our databases, including identity documents and payment records
• Hashed password storage — bk188 never stores your account password in plain text
• Role-based access controls limiting staff access to personal data to only those who require it to perform their duties
• Regular penetration testing and vulnerability assessments of the Platform infrastructure
• Two-factor authentication options available to players for additional account security
• Automated monitoring for suspicious login activity and account access anomalies

9.2 While bk188 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You are encouraged to use a strong, unique password for your bk188 account, keep your login credentials confidential, and contact support immediately if you suspect unauthorised access to your account.

9.3 Data Breach Response. In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, bk188 will notify affected individuals as soon as reasonably practicable after becoming aware of the breach. Notifications will be sent to the email address associated with the affected account and will include a description of the nature of the breach, the data affected, and the steps bk188 has taken or plans to take in response.

10. Your Privacy Rights

10.1 bk188 respects your rights in relation to the personal data we hold about you. You may exercise the following rights by submitting a request to our support team at [email protected]:

• Right of access: you have the right to request a copy of the personal data bk188 holds about you, together with information about how it is processed. We will respond to access requests within 30 days.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly through your account settings.
• Right to erasure: in certain circumstances, you have the right to request deletion of your personal data. Note that this right may be limited where bk188 is required to retain data for legal or regulatory compliance purposes (such as KYC and AML record-keeping obligations).
• Right to restrict processing: you may request that bk188 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to the processing.
• Right to data portability: where processing is based on your consent or on contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: where processing is based on your consent (such as for marketing communications), you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: you may object to processing based on legitimate interests. bk188 will consider your objection and will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.

10.2 bk188 will not discriminate against you for exercising any of your privacy rights. Exercising a privacy right will not result in degraded service, account penalties, or adverse treatment of any kind, except to the extent that fulfilling your request necessarily affects the services we can provide (for example, account closure in the event of a deletion request).

11. Children's Privacy

11.1 The bk188 Platform is strictly restricted to individuals who are 21 years of age or older. bk188 does not knowingly collect or process personal data from individuals under the age of 21.

11.2 If bk188 discovers that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the personal data concerned (subject to any legal obligations to retain records of underage access), and void any transactions conducted during the period of underage use.

11.3 If you are a parent or guardian and believe that a minor in your care has registered on the bk188 Platform, please contact us immediately at [email protected] so that we can take prompt action.

12. Third-Party Links

12.1 The bk188 Platform does not include links to external third-party websites. All navigation on the Platform remains within the bk188.io domain. Where game studio branding is displayed within game interfaces (for example, Pragmatic Play, Evolution Gaming, or Spribe), those game interfaces are delivered within the bk188 Platform environment.

12.2 bk188 is not responsible for the privacy practices of third-party game studios, payment providers, or identity verification services. We recommend that you review the privacy policies of these providers independently if you wish to understand how they handle data in connection with the services they provide to bk188.

13. Updates to This Privacy Policy

13.1 bk188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The effective date shown at the top of this document will be updated whenever a new version is published.

13.2 Where a material change is made to this Privacy Policy — particularly any change that affects the way your personal data is collected, used, or shared — bk188 will notify registered players by email and by displaying a prominent notice on the Platform prior to the change taking effect.

13.3 Your continued use of the bk188 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. The current version of this Privacy Policy is always available at bk188.io/privacy-policy.

14. How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how bk188 handles your personal data, please contact our support team using the details below.

When submitting a privacy-related request, please include your registered username and the email address associated with your bk188 account so that we can locate your records promptly. For identity verification purposes, we may ask you to confirm additional account details before processing your request.

For responsible gaming queries specifically, please visit the Responsible Gaming page or contact support and request access to deposit limits, cooling-off periods, or self-exclusion tools.